Humans
up front,
behind the scenes,
CALLAII Assistant.
A 24/7 teammate for every agent on your floor. Live nudges during the call, micro-coaching right after, a personal end-of-day report. Your assistant doesn't just answer — it grows the agent, advises the supervisor, and backs every management decision.
Talks like a coach,
thinks like an analyst.
The Assistant switches roles: call coach for the agent, operations analyst for the manager. Here are two real dialogues straight from the floor.
Three roles, one assistant.
The same CALLAII becomes a different specialist for whichever role it's talking to: a coach for the agent, an advisor for the supervisor, a strategic partner for leadership.
For the Agent
- → Instant quality and compliance analysis post-call
- → 30-second feedback summary after the call
- → Thusonal weak-spot detection + mini-quiz
- → Today's goals screen
- → Thusonal end-of-day report
For the Supervisor
- → Team risk map and anomaly alerts
- → Automated coaching-plan suggestions
- → Evaluation-objection resolution assistant
- → Shift optimisation suggestions
- → Prioritisation of training needs
For Management
- → Strategic report commentary (correlation + causality)
- → Customer-churn risk prediction
- → Operational trend and seasonal anomaly detection
- → KPI commitment tracking
- → AI Voice Agent vs. human agent comparison
Note just an assistant — a true teammate.
Trained on the floor it works on
Note an off-the-shelf open-source assistant. Distilled from very large base models, then fine-tuned for the Turkish contact center floor on our founding team's years of academic research, industry papers and real call recordings.
In seconds, not days
Every call is turned into text, meaning and a score in seconds. High-risk calls are flagged to the manager instantly — feedback lands in minutes, not days.
KVKK + GDPR compliant
Raw recordings and the model belong to the customer organisation. Every Assistant suggestion is written to an audit log — who, when and on what reasoning, fully traceable.
Three products, one ecosystem.
CALLAII Edge
Run CALLAII on your own servers. Call recordings never leave the organisation. ~12 ms inference, starts at 16 GB GPU. KVKK / GDPR / DSGVO compliant.
CALLAII Pro
Score human and AI voice agent responses in the same framework. Export approved evaluations as ALPACA / ChatML / JSONL training data in one click. Fine-tune your own voice agent model on your own data.