One of the rare teams that sees the contact center from inside
and builds its AI.
20+ years of field experience. Apple, Turkcell, Superonline, BP, Dell, Siemens. Apple-grade engineering, Turkcell-scale operations. That's why CALLAII is not an engineering fantasy — it is the concrete answer to the tool the field has been missing.
Operator, engineer, and coach.
Operator
Team management, shift planning, SLA negotiation, returns queue — daily routine across operations of hundreds of thousands of calls.
Engineer
CALLAII infrastructure was built in-house. Models fine-tuned for Turkish, prompt framework tailored per sector.
Coach
Years of performance management as supervisor, trainer and general manager. CALLAII scales that experience to every agent.
How we differ from an AI vendor without field experience .
AI vendor that only sells software
- Licenses the tool, leaves the rest to the customer.
- Integration, prompts, calibration — become the customer's burden.
- Models are English-first; not natively tuned for Turkish.
- No operational field knowledge.
- Owns the tool, not the outcome.
- Pilot is paid, exit is hard.
Callmenta + CALLAII
- Both operator and engineer. End-to-end operations from one vendor.
- 20+ years of contact center field experience.
- In-house models fine-tuned for Turkish.
- The same team builds, calibrates and operates the AI.
- Thu-call KPI contract — outcome guaranteed.
- 30-day pilot, free exit right.
Concrete KPI targets at the end of the pilot.
Note promises — measurements. The difference shows in numbers by the pilot's end.
QA coverage
resolution time
resolution rate
satisfaction
Figures are typical ranges scaled from pilot field data; results vary by segment and operation.
The live showcase of operations.
On one screen the manager sees SLA, NPS, QA average and risk distribution in real time.
Clear timelines by service model.
Software integration, training and full outsourced operation each follow different timelines. Common to all: weekly measurement + measurable KPIthroughout the process.
Discovery & planning
Call-pool analysis, baseline KPI measurement, user definitions, prompt calibration plan.
Integration
PBX/CRM connection, RAG knowledge base upload, team onboarding (can complete here for software-only).
Pilot run
CALLAII analyses on real calls; first QA scores and coaching suggestions start flowing.
Training for full outsource
In the full operation package, agent training, shift plan and SLA framework are completed.
Typical Durations
We have grown this kind of operation before.
Our founding team comes from leaders of the global contact center industry — Apple, Turkcell, BP and more. 20+ years in supervision, quality, coaching, operations and business development.
Operations & Customer Experience
Apple customer-experience processes, business-process design, customer journey mapping.
AppleStrategy & CALLAII Architecture
Senior sales-marketing and general management experience at Apple, Turkcell, Superonline and BP; today leads CALLAII's technical roadmap.
Apple · Turkcell · Superonline · BPOperations & Technology Leadership
Transformed contact center operations and customer experience at global scale at Dell, Siemens, Apple.
Dell · Siemens · AppleMarketing & Customer Satisfaction
International marketing, customer experience analysis and service quality improvement across Europe and Turkey.
Europe & Turkey